Betting Rules

1. General betting conditions

These rules apply to bets placed through the Aura Play Casino website, application or any other approved platform. By opening an account, accessing a betting service or submitting a bet, you confirm that you have read and accepted these rules, together with the website terms and conditions, privacy policy, responsible gambling information and any rules shown for a specific market or game.

You must be at least 18 years of age to use gambling services in Australia. You must also be legally permitted to access and use the service from your location. It is your responsibility to understand and follow the laws that apply to you. Aura Play Casino may restrict access where required by law, regulation, location controls, account settings or internal risk controls.

A player may only hold and use an account for their own personal use. You must provide accurate, current and complete information when registering and whenever information changes. Accounts must not be opened, controlled or used on behalf of another person. You must keep your login details secure and must tell Aura Play Casino as soon as possible if you believe your account has been accessed without permission.

• One person must not use another person’s account or payment method without proper authorisation.
• You must not allow another person to place bets through your account.
• You must not sell, transfer, lend or otherwise give access to your account.
• You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
• You must follow all instructions, restrictions and notices displayed on the relevant betting page.

Aura Play Casino may carry out identity, age, location, payment and security checks. Betting activity, withdrawals or account access may be paused while a check is being completed. Information may be requested to confirm your identity, verify the source of funds, protect the account or meet legal and compliance obligations.

2. Placing and accepting bets

A bet is only made when you select the relevant market or game, enter the required stake or other details, review the information shown and submit the bet using the available confirmation process. A selection placed in a bet slip is not necessarily a completed bet. You should check your account history or confirmation message to make sure that a submitted bet has been recorded.

Displayed odds, prices, lines, selections, limits and other betting information may change before a bet is submitted. The information shown at the time of acceptance generally determines the bet, subject to these rules and any specific market rules. You are responsible for checking the selection, odds, stake, bet type and any other details before confirming.

Aura Play Casino may refuse, suspend, cancel or limit a bet where permitted by law and the applicable terms. This may occur because of a technical issue, market suspension, suspected error, unusual activity, a breach of the rules, a failed verification check, a payment issue or a requirement imposed by a relevant authority. A bet is not guaranteed merely because a market or price was visible on screen.

If a technical or obvious pricing error affects a bet, Aura Play Casino may correct the error or void the affected bet where this is permitted. An obvious error may include an incorrect price, incorrect market description, duplicated market, clearly incorrect result or information that does not reasonably reflect the intended offering. Any correction will be handled consistently with the applicable rules and the circumstances of the error.

Your responsibility before confirmation

1. Confirm that you are using the correct account.
2. Check the event, game, participant, market and selection.
3. Check the stake, odds, potential return and any applicable conditions.
4. Make sure the bet type and combination are the ones you intended to select.
5. Submit the bet only when all details are correct.
6. Review the completed bet in your account history.

Bets cannot normally be changed after acceptance. A cash-out, cancellation or early settlement option may be available for some bets, but availability is not guaranteed and may change or end at any time. If such an option is offered, the amount and conditions shown at the time of confirmation apply.

3. Events, markets and settlement

Each event, market or game may have additional rules displayed on the relevant page. Those rules may explain how a selection is determined, what happens if an event is postponed, how a dead heat is treated, which result source is used, and how special circumstances affect settlement. You should read the specific rules before placing a bet because they form part of the agreement for that bet.

Unless a specific rule says otherwise, bets are settled using the official result or outcome recognised for the relevant event or product. The result may be based on an official governing body, event organiser, recognised data provider, game system or other reliable source. A later change to a result may not affect a bet if the original result has already been used for settlement, except where the applicable rules require a correction.

If an event is abandoned, postponed, delayed, interrupted, rescheduled or completed under unusual conditions, the market-specific rules will determine whether bets stand, are cancelled or are settled in another way. The treatment may depend on whether the event has started, whether the relevant market has been decided, and whether the event is completed within the period stated in the applicable rules.

If a participant, team, player, competitor or other selection is withdrawn or does not take part, the result may depend on the type of market and the rules displayed for that market. A selection may be cancelled, settled as a loss, or remain active in a combination where the relevant rules provide for that outcome. You should not assume that a non-starter will always produce the same result.

For bets involving multiple selections, each part may be considered separately unless the bet type states otherwise. A combination bet may be affected by a cancelled or void selection, and the remaining selections may be settled under the rules for that bet type. The final return can therefore differ from the amount that would apply if every selection remained active.

Results, corrections and disputed outcomes

Settlement information is normally updated after a result is available, but processing may take longer where an event is under review or where official information is delayed. If a result is corrected, Aura Play Casino may adjust the settlement and the balance associated with the affected bet where permitted by the applicable rules. A displayed account balance does not by itself prove that a settlement cannot later be corrected.

Where the result, timing or circumstances of an event are unclear, Aura Play Casino may wait for reliable information before completing settlement. You must not interfere with an event, attempt to influence an outcome or use confidential information to gain an unfair advantage. Activity that appears to involve manipulation, collusion or misuse of information may be investigated and may result in restrictions or other action.

4. Payments, returns and account balances

You must use a payment method that belongs to you or that you are authorised to use. Payment details may be checked before funds are credited, bets are accepted or a withdrawal is processed. A payment may be declined, reversed or delayed where the payment provider, verification process, legal requirements or security controls require it.

Any return from a winning bet is calculated according to the accepted odds, stake, bet type and applicable market rules. The amount shown before confirmation may be an estimate or may be subject to the conditions displayed for the relevant product. Taxes, fees or other charges may apply where required by law or disclosed in the applicable terms.

You are responsible for reviewing your account balance and betting history. If you notice an incorrect transaction, missing bet, unexpected settlement or other account issue, you should raise it through the available support channel as soon as reasonably possible. Records held by Aura Play Casino may be used to investigate the matter, subject to applicable law and privacy obligations.

Funds must not be used for chargeback abuse, payment fraud or any activity intended to avoid account or payment controls. If a payment is reversed, disputed or identified as unauthorised, Aura Play Casino may suspend related activity while the matter is reviewed. Any action taken will be subject to the applicable terms and legal requirements.

If an account is suspended, closed or restricted, bets may be reviewed and settled in accordance with these rules, the account terms and applicable law. Any balance treatment will depend on the reason for the action, the status of transactions and any compliance or legal requirements. No provision in these rules limits rights that cannot lawfully be excluded.

5. Fair play, responsible gambling and complaints

Aura Play Casino expects all players to use the service fairly and responsibly. You must not use software, devices, bots, scripts, automated systems or other methods designed to interfere with the service, obtain an unfair advantage or avoid normal account controls. You must not exploit a technical fault or deliberately submit misleading information.

Suspicious activity may be reviewed using account records, transaction information, device information, betting patterns and other information collected in accordance with the privacy policy and applicable law. Where concerns arise, access to betting services may be limited while the matter is assessed. Outcomes may include cancelling affected bets, correcting an error, suspending an account or taking another permitted action.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start and only wager money you can afford to lose. Do not chase losses, borrow money to gamble, bet when distressed or allow gambling to interfere with work, relationships or everyday responsibilities.

• Take regular breaks and keep track of the time you spend gambling.
• Use available deposit, loss, spending or session controls where offered.
• Consider a temporary break or account exclusion if gambling is no longer enjoyable.
• Do not gamble while affected by alcohol, drugs or strong emotions.
• Seek independent help if you are worried about your gambling or someone else’s gambling.

If you believe a bet has been accepted or settled incorrectly, first review the relevant market rules and your betting history. You may then raise the matter through the available customer support or complaints process, providing the account information, bet reference, date, market and details of the issue. Complaints are reviewed using the available records and the rules that applied when the bet was accepted.

These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or operating procedures. The version available when you place a bet will generally apply to that bet, unless a later change is required by law or is needed to correct an error. You should check this page regularly and read any specific rules shown before betting.