Responsible Gaming

Gambling should stay enjoyable

Online gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy for winning, and past results do not predict future results. A win is never certain, regardless of how long you have played, how much you have deposited or what happened in previous games. Only gamble with money you can afford to lose without affecting your everyday needs.

Responsible gambling means making informed decisions and remaining in control of your time, spending and behaviour. It also means recognising when gambling may be causing stress or affecting your relationships, work, study, sleep or financial wellbeing. If gambling is no longer a source of entertainment, taking a break and seeking assistance can be important steps.

Keep these principles in mind

• Gamble for entertainment, not as a source of income.
• Set a budget before you begin and do not exceed it.
• Treat deposits as money spent on leisure rather than money that must be recovered.
• Never chase losses by increasing your stakes or gambling for longer.
• Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
• Do not borrow money, use essential household funds or sell possessions to gamble.
• Take regular breaks and make time for other activities.
• Do not gamble if you are under the legal gambling age in your location.

If you share household finances, consider how gambling could affect other people who rely on you. Keeping gambling funds separate from rent, bills, food, savings and other essential expenses can help you maintain a clear budget. You should also protect your account details and never allow another person to use your account.

Create a safer gambling plan

A personal plan can make it easier to keep gambling within limits. Before you play, decide how much money and time you are comfortable spending. Write these limits down if it helps, and review them regularly. Your limits should be based on your personal financial circumstances, not on the amount you hope to win.

Before you play

1. Set a spending limit for the session and a wider period such as a week or month.
2. Decide how long you will play and set an alarm or reminder to help you stop on time.
3. Pay essential bills and meet other financial commitments before allocating money to gambling.
4. Choose games and stakes that fit your budget, and make sure you understand the rules before playing.
5. Consider telling someone you trust about your plan so they can help you stay accountable.

While you play

• Check your balance and activity rather than relying on memory.
• Stop when you reach your money or time limit, whether you are winning or losing.
• Do not increase your stake to try to recover a loss or extend a winning run.
• Take a break away from the screen, particularly if you feel frustrated or excited.
• Keep gambling separate from work, study, family time and sleep.

It is useful to check your gambling activity from time to time. Ask yourself how much you have spent, how often you play and how you feel before and after a session. If you find yourself hiding gambling, thinking about it constantly or breaking your own limits, consider stopping and seeking support.

A win does not mean you have discovered a reliable way to make money, and a loss does not need to be corrected through further gambling. The safest response to either result is to follow the plan you set before playing.

Account controls and taking a break

Account controls can help you manage your gambling. Depending on the account features available to you and the rules that apply, you may be able to set deposit, loss or wagering limits, use reality checks, restrict access for a period or request a longer self-exclusion. These tools are intended to support your plan, but they work best when used before gambling feels difficult to control.

If you want to reduce or stop gambling, contact the available player support channel and ask about the account options that apply to your circumstances. Follow the instructions provided and read any information about how a limit, cooling-off period or self-exclusion works. A restriction may apply to particular products or accounts, so make sure you understand its scope before confirming it.

When a longer break may help

• You have tried to stop or cut back but have not been able to do so.
• You gamble longer or spend more than you planned.
• You feel restless, irritable or preoccupied when you are not gambling.
• You return to gambling to recover losses or solve money problems.
• You hide your gambling from family, friends or people who support you.
• Gambling is affecting your finances, relationships, work, studies, health or sleep.
• You use gambling to cope with stress, loneliness, sadness or other difficult emotions.

If you decide to stop, remove gambling apps or shortcuts, avoid triggers and ask someone you trust to support your decision. You may also wish to speak with your bank about any gambling-related controls that are available to you. Do not create another account to avoid a restriction, and never ask another person to gamble on your behalf.

Aura Play Casino may apply account restrictions or take other action where required by applicable law, regulation or internal responsible gambling procedures. Any account-related decision will be handled in accordance with the applicable terms and relevant requirements.

Getting help and support

You do not need to wait for a serious problem before asking for help. Speaking with a trusted friend, family member, counsellor, financial counsellor or health professional can provide a practical and confidential first step. Support services can help you understand your gambling, manage urges, review financial pressures and develop a plan to stop or reduce gambling.

Players in Australia can look for information and assistance through recognised gambling-help, mental-health and financial-counselling services in their state or territory. Choose a service that suits your needs and check its current information directly. If you are in immediate danger, feel unable to stay safe or are experiencing a mental-health emergency, contact the appropriate emergency service in your location or attend an emergency department.

If you are concerned about someone else

Gambling can affect partners, family members, friends and colleagues as well as the person gambling. Raise your concerns calmly and choose a private time to talk. Focus on what you have noticed, avoid blame and encourage the person to seek professional support. You should not take responsibility for controlling another adult's gambling, and you should protect your own finances and wellbeing.

Our approach

Aura Play Casino aims to provide clear information about responsible gambling and to support players who want to manage their activity. We may monitor account activity for indicators of risky gambling and may contact a player, request information, recommend a break or apply restrictions where appropriate and permitted. Responsible gambling measures do not remove the risks of gambling, so every player remains responsible for making decisions within their means.

This page is general information and is not financial, legal or medical advice. Gambling rules and available support may differ between Australian states and territories and may change over time. Please read the applicable website terms, account information and privacy information, and obtain independent advice if you need help with your personal situation.