Privacy Policy

Information we may collect

The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is generated when you use the website, communicate with us or complete account and payment activities. We only seek information that is reasonably connected with operating an online casino service, meeting our responsibilities and supporting players.

Account and identification information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login credentials, account preferences and responsible gambling choices. We may also keep records of account activity, messages, requests and other information needed to manage your relationship with the website.

Verification and compliance information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or information from you. This can include identity documents, proof of address, information about the source or destination of funds and details needed for account security. Verification information may also be used for anti-fraud, anti-money-laundering and other checks that help protect the website and its players.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, wins, account balances, payment methods and transaction history. Payment information may be processed by specialist payment providers. Where appropriate, we may receive confirmation or limited payment details from those providers rather than storing complete payment credentials ourselves.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interactions with website features. This information helps us keep the website secure, understand how it is used, investigate technical issues and improve performance.

Communications and support information

If you contact support, we may keep the information you provide, including your account details, the content of your enquiry, attachments, identity verification responses and our replies. We use these records to respond to requests, resolve disputes, review service issues and maintain an accurate support history.

How we use personal information

Personal information may be used for the purposes connected with providing and managing the website and casino services. These purposes can include the following:

• Creating, verifying, securing and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Providing casino features, account services, customer support and important service messages.
• Confirming identity, age, eligibility and ownership of an account.
• Detecting, preventing and investigating fraud, scams, money laundering, collusion, abuse and other prohibited activity.
• Monitoring activity to protect the website, players, payment systems and business operations.
• Meeting legal, regulatory, accounting, audit and record-keeping obligations that apply to the service.
• Managing responsible gambling tools, player preferences and account restrictions where relevant.
• Maintaining, testing, troubleshooting and improving the website, systems and security controls.
• Understanding general usage trends and measuring the effectiveness of website features or communications.
• Sending marketing communications where this is permitted and where you have provided any consent required for that communication.

We may combine information from different sources where this is reasonably necessary for one or more of these purposes. For example, account information may be considered together with transaction, verification, device or support records when investigating a security concern or processing a request. We do not use personal information for unrelated purposes unless permitted or required by applicable obligations.

Sharing information

Information may be shared with service providers and professional partners that help operate the website. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers, security specialists and professional advisers. Providers are expected to handle information appropriately and only for the services they perform.

Information may also be disclosed where necessary to protect players or the website, respond to lawful requests, investigate suspected wrongdoing, resolve disputes, enforce applicable terms or support a business transfer. We do not sell personal information as a general business practice. Where information is processed by providers in other countries, it may be subject to the laws and safeguards that apply to those providers.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account security, understand website usage and improve the player experience. Some cookies are necessary for website functions, while others may help with analytics, preferences or relevant communications. The information collected through these technologies may be linked with account or device information where appropriate.

You can manage, restrict or delete cookies through your browser settings. Disabling some cookies may affect the availability or operation of certain website features, including features that require a secure account session. Browser settings and controls may differ, so you should review the options available in the browser and device you use.

Protecting personal information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, account security processes, encryption or secure transmission methods, monitoring, staff procedures and provider due diligence. No online service can guarantee complete security, so players should use a unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, financial records and legal or operational requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to applicable obligations and legitimate record-keeping needs.

Account closure

Closing an account does not necessarily result in the immediate removal of all information. We may need to retain account, verification, transaction, communications or security records for the reasons set out above. We will continue to handle retained information in accordance with this Privacy Policy and will remove or anonymise it when the relevant retention need ends.

Your privacy rights and requests

Depending on your circumstances and the requirements that apply to your request, you may have rights relating to the personal information we hold about you. These may include the right to ask for access to your information, request correction of information that is inaccurate or incomplete, request deletion of your information, and withdraw consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@auraplaycasino.click. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

• Access: ask for a copy of personal information held about you, subject to applicable limits and verification requirements.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where needed.
• Deletion: ask us to remove personal information where there is no continuing reason or obligation to retain it.
• Marketing consent: withdraw your consent to marketing by contacting support@auraplaycasino.click or using an unsubscribe option included in a marketing message.

Withdrawing consent to marketing does not affect the lawfulness of marketing sent before the withdrawal. It also does not stop essential service, account, security, transaction or legal messages that we need to send in connection with your account. A deletion request may be limited where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes.

Changes to this policy

We may update this Privacy Policy when our services, information practices or obligations change. The updated version will apply from the time it is made available on the website. You should review this page from time to time so you remain aware of how personal information may be handled. If a change is significant, we may provide additional notice where appropriate.